- How do I place an order?
You can browse our website, select the desired item on the product page, click the “Add to Cart” button, and then follow the on-screen instructions to complete the checkout process. - Can I modify my order?
If you need to modify your order, please contact our Customer Service team as soon as possible. Once an order has been processed or shipped, changes may not be made. - Can I cancel my order?
After placing your order, if it has not yet been processed, you can cancel it by contacting us via email. Orders that have already been processed or shipped cannot be canceled. - Will I receive an order confirmation?
Yes, you will receive an order confirmation email after placing your order. This email will contain your order details and an estimated shipping time. - How long does your delivery time take?
Standard delivery time is typically 5-7 business days. The exact delivery time may vary depending on your address. A more specific estimate will be provided in the order confirmation email. - Can I track my order?
Yes, you will receive an email with tracking information after your order ships, so you can check your order status at any time. - What if there’s a problem with the item I received?
If the item you received is damaged or incorrect, please contact customer service within 30 days of receipt and we will provide you with return or exchange instructions.
- Do you offer returns or exchanges?
Yes, we offer a 30-day return and exchange policy. Products must be unused and in their original packaging. Please contact our customer service email address to initiate the return or exchange process.
- Do you share my personal information?
We take your privacy very seriously, and your personal information will not be sold to third parties. For more information on how we use and protect your information, please refer to our Privacy Policy.
If you have any further questions, please feel free to contact us! Thank you for visiting rowaner.cloud!